Terms of Service

Agreement to Terms

By accessing or using the services of Level Up With Noe, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Level Up With Noe provides private ballroom and Latin dance lessons in San Diego, California. Our services include:

• Private dance lessons
• Wedding dance preparation
• Competition training
• Social dance instruction
• Continued education programs

Booking and Payment

Lesson Packages

Dance lessons and experiences are offered as single sessions, multi-lesson packages, and program experiences. Payment is required at the time of booking unless other arrangements have been made in writing.

Risk-Free Satisfaction Guarantee

We stand behind our instruction with a simple promise: if you complete your first program (dance experience or lesson package) and honestly feel you didn't learn anything, we will refund your money for that program. To request a guarantee refund, contact us within 14 days of completing your first program. This guarantee is in addition to — and never a replacement for — your right to cancel at any time described below.

Rescheduling Individual Lessons

• Rescheduling requires at least 24 hours notice so the studio can offer that time to another student.
• Rescheduling is subject to instructor availability.
• A lesson missed on short notice may not be rescheduled, but it is never simply forfeited — you may cancel your remaining package in writing at any time and receive a pro-rata refund as described below.

Your Right to Cancel at Any Time

You may cancel your lesson package, program, or experience at any time, for any reason, by giving us written notice. Written notice includes email (noe@levelupwithnoe.com) or a text message to (619) 786-3534. You do not need to give a reason, and you do not need our approval.

When you cancel, we will refund the value of any lessons you have paid for but not yet received, calculated on a pro-rata (per-lesson) basis. We will issue that refund within 10 days of receiving your written notice.

We do not charge a cancellation fee, an administrative fee, a processing fee, or any other deduction from that refund.

How You Receive a Refund

Whenever a pro-rata refund is due — on a regular package, a special or program, or a redeemed gift certificate — you choose how to receive it:

• Cash back. The full unused value returned to your original payment method within 10 days, with no fee of any kind. This is your guaranteed right and the default if you tell us nothing else.
• Studio credit plus a bonus lesson. If you would rather keep the value with us, we will issue account credit for the same unused value plus one additional free lesson as a thank-you for choosing credit instead of cash.

Choosing credit is entirely optional. You never lose your right to cash back by considering it.

Death or Disability

If you die or become disabled and cannot complete your program, neither you nor your estate owes anything further under the agreement. We will promptly refund the portion of any prepaid lessons that were not received. A refund under this section is handled the same way as a cancellation refund above, with no fee or deduction.

Recommended Completion Windows

We recommend completing the 4-Lesson and 8-Lesson packages within about 2 months. That pace is a recommendation, not a deadline that takes your lessons away — consistent practice is simply what produces the fastest progress. Your lessons are not forfeited if you pass that window.

Monthly Memberships

Monthly memberships are billed month to month with no contract and can be cancelled at any time; because they carry no prepaid lesson balance, the pro-rata refund provision above applies only to prepaid packages, programs, and experiences.

Redeemed Gift Certificates

Gift certificates never expire. Once a recipient redeems a certificate and begins lessons, the recipient holds the same cancel-anytime and pro-rata refund rights described above for the value of any lessons not yet received.

Studio Policies

Code of Conduct

• Treat instructors and other students with respect
• Arrive on time for scheduled lessons
• Wear appropriate dance attire and footwear
• Maintain personal hygiene standards
• Follow instructor guidance and safety protocols

Liability

Dance lessons involve physical activity. By participating, you acknowledge and accept the inherent risks. You agree to release Level Up With Noe from any liability for injuries sustained during lessons, except in cases of gross negligence.

Health and Safety

Students should:

• Inform instructors of any health conditions or physical limitations
• Not participate if feeling unwell or injured
• Follow all safety guidelines provided by instructors
• Maintain appropriate physical distance when instructed

Photography and Video

We may photograph or record lessons for instructional purposes or marketing. By using our services, you consent to such recording unless you explicitly opt out in writing.

Intellectual Property

All choreography, lesson materials, and instructional content provided by Level Up With Noe remain our intellectual property. Students may not reproduce or teach this material without permission.

Termination

We reserve the right to terminate or suspend services to any student who:

• Violates these terms
• Behaves inappropriately or disrespectfully
• Fails to pay for services
• Creates a safety concern

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of San Diego County.

Contact Information

For questions about these Terms of Service, please contact us at:

Email: noe@levelupwithnoe.com
Phone: (619) 786-3534
Address: 7243 Engineer Rd B, San Diego, CA 92111